Gaming Support. That looks suspiciously like a cut VM cable with the coax on the LHS and the old phone cable on the RHS. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayRe: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. 9. I have ordered the quick setup kit for M125 Fibre Broadband, but there is no Virgin Wall socket in my flat. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer. The wall socket I have within my home does not appear to be working. Stream from Virgin Media. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. 3K; 6. Browse Virgin Media Virgin Media Community. I can't find an internal wall socket. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. I'm here to share knowledge, I don't work for Virgin Media. Any help please?Virgin media wall socket in an unusable place. Let me know how you get on! Kind regards, SerenaThe phone has been plugged into a wall socket and was working fine for years. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Broadband. I don't have a virgin media wall socket and this is stressing me out. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. The first thing is to start making alternative arrangements for your internet connectivity. Replacement white virgin media wall box in QuickStart, set up and connections yesterday; New installation Question (Please only. Follow these steps to install your virgin Media Broadband, TV and Phone service. However, I do not have any of the specified wall sockets available. But I have no Virgin Media Wall socket in my house. 12-10-2022 18:51 - edited 12-10-2022 18:59. • Plug the power supply into a mains socket. TV on the go. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Stream from Virgin Media. Plug into the Virgin Media wall socket. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Re: I need a Virgin Media Wall Socket. See where this Helpful. QuickStart, set up and connections. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. I will pop you a PM across now, please keep an eye. 2020 = £1,191,76. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. . There are multiple different branded wall boxes inside our flat but none. I have tried to contact vm but I don’t have a landline number so they w. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Virgin Media uses a unique cable network that requires a specific type of. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. So you can either unscrew this one & push on the connector provided in the Quick Start pack. All the wall sockets I can see are for BT. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Virgin Media Community. Manage Your Account. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Please help - 5208212. This seems to be the only way that i can speak to someone about the issue. For that I can't use the - 5118502. For more information please visit:I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. Just had self installation delivered, have no wall socket just two cables from the wall. The wall box may be branded with the logos of an old cable TV company (not VM). Thanks for posting, welcome both to the community and also Virgin Media. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. CABLE - today I show you how to set up Virgin Broadband Media HUB and phone. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Re: Wall socket installation 09-07-2022 18:11 - edited 09-07-2022 18:12 Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on thereI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. That is a rooftop aerial outlet for Freeview TV. Call the pre-installation and delivery team on 0800 052 1734. Sign in . Failing this. 3. Occasionally only a very short stub of wire is left behind often hidden. Networking and WiFi. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. However, I do not have any of the specified wall sockets available. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. log into hub3 - 192. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. Need Virgin Wall Socket - require "written confirmation" of what it entails on 23-08-2022 14:22. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Rob. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Solved: Previously, I had BT connection so I need a wall socket. Virgin. Admittedly these will make more sense if you already have a basic. Phone. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Call the Pre-installation and delivery team on 0800 052 1734. A Ti-Vo was installed in one of the upstairs bedrooms. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. I have signed up as a new user for Virgin Fibre. Some of the cables hanging out the wall were cut off after the house improvements. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Can anyone help please? Need broadband asap!Mobile Your Account. . 3 weeks ago. Virgin Media network is easy 1 Have a look in the box and make sure everything you ordered is in there. But I have no Virgin Media Wall socket in my house. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. I have received my quick start-up kit. You only need to go into modem mode for a few minutes while you run the tests. Browse Virgin Media Virgin Media Community. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHow and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayHi there @harpreetsingh21. Any experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. on 14-09-2022 12:00. Tudor. I need a wall socket on 02-08-2022 17:40. Hi, Having difficulty installing our new broadband. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. on 27-01-2023 17:22. Occasionally only a very short stub of wire is left behind often hidden within. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Speed. 0 Kudos Reply. Available with M50 broadband or faster. Home Phone. nor can I find a external brown box. Been trying to call VM to book an engineer to vi. The below cable coupler has been recommended to. Package arrive today and realized I don't have a VM wall socket to. See the section. These are the parts I could find, they were screwed into the end on the coaxial cable. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. . . Ordered VM broadband and was recommended by the website to select the self quick install option. Options. Hi there @vmcusto1, welcome to our forum and thanks for your post. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). Connecting broadband cables to the wall in Networking and WiFi 2 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdayI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Everything you need is posted to you. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Can you help? Many Thanks. Vonage 2nd line. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). Hi team . Pop the power cable into a nearby plug socket, and turn it on. on 30-12-2022 13:41. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. You should see a cable going through the wall and if you trace this inside, you should get the cable. I am so sorry to hear that you seem to be missing a wall socket in the home. Same thing happened, and on all the wall phone points. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. There are two empty wall sockets but the cable doesn’t fit into either. Could a VM engineer be boo. can someone contact me about moving a TV point please. But the metal isolator box looks like it might be the wrong way around. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Old Virgin Media box and poor signal. This is a little untidy for my likeing. I don't have a Virgin wall socket. Networking and WiFi. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Please help. Networking and WiFi. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into. SpeedPlaced an order and the lady said we were eligible for quick start self installation. Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. Virgin Media Community; Broadband; QuickStart, set up and connections; Wall socket cable does not fit; Options. You have at least tested the ringing capacitor issue in the diagnostic process. Options. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Virgin supplies Broadband using DOCSIS technology. Dave. Damaged Wall socket. . The top “capped” one is marked FM & has been disused since cable went digital. 9. Once connected it directly to a hub, a little bit loose, but then interne. Get virgin engineer to move the wall socket. If no. We would like this to be re-located please into our living room on ground floor. The cable could be hidden within, or behind, furniture. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Connect the Hub’s power cable with the blue tab. I don't even know what to do with it either. Hi there. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Need wall socket. Apologies for any cabling issues. Vonage 2nd line. QuickStart, set up and connections. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. For into also image of the. Options. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Thank you. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. If it is a loose cable only, you will need one of these to connect the Quickstart cable. The cables from the external box lead to a Bt open reach socket and a blank socket. Next, connect the power cable with the blue tab. Cable broadband connects your home to a fibre cabinet in your area. I just got Virgin Media kit and read all information carefully and checked - 5200805You can book a technician either by phoning customer support, or waiting for staff to reply here. Step 4. Click & Collect. look forward to at least 5 weeks before you are connected . I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. I wanted to try and see how well my internet functioned with the router upstairs and the TV hub on a wireless connection but when I conne. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?QuickStart, set up and connections. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). 5. I am going to send you a private message. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. Options. I am happy to help with this. . We would like to show you a description here but the site won’t allow us. SpeedOriginal Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. Back a step Step 4 Finish connecting and start up the new TV box Push the white cable that was attached to the old TV box,. Thank you for the tel no. There must have been a previous installation or you would not have been offered a self install. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Browse Virgin Media Virgin Media Community. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Two virgin media wall sockets, only one required in QuickStart, set up and connections yesterday; Moving a socket in Networking and WiFi Sunday;A VM tech can make a custom length lead for you and/or move the socket and check you are receiving the correct signal levels at the VM hub. Virgin Phone Switchover. Discover how Virgin Media services are installed. 0 Kudos. Wall Socket. My Virgin Media App. Tried looking but can't see a way to book an engineer for this? Thanks. Should’ve checked this before I ordered. It seems that I need an electrian to install a wall socket. So I’ve tried inserting it to the socket below it instead but it’s not working. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. on 23-12-2022 10:31. Options. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. We're here to help. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. The only way to find out is to try and connect. The cables won’t attach to the wall socket which looks mangled. Next, connect the power cable. The cable on the right looks like is for a Freeview TV antenna. No wall socket found! on 25-11-2022 12:10. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Ordered VM broadband and was recommended by the website to select the self quick install option. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. If I couldn't get the proper wall socket, the internet is not going to be set up su. I wanted to check with people on here before trying to get an engineer in, just. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopHi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. Damaged Wall socket. TV on the go. We have the quickstart pack but sadly cannot get broadband set up and working. However I m not able to find the virgin Media wall socket in my room. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. No wall socket. Networking and WiFi. on 07-09-2022 19:28. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. I've just received my virgin broadband kit, with self set up. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. 52. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Account - Cable. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. That is the correct fitting, it should push on unless its too loose inside the large housing. Koda. We can certainly get a move of the equipment. Directly from Virgin Media, your ISP, the magic of the internet comes into your home through a Virgin Media wall socket. Switched. If you're happy for us to get this booked. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. If it is the VM cable, the coax cable on the LHS will be a bigger diameter than the phone cable on the RHS. Should I cancel and request an engineer to install. QuickStart, set up and connections. AnthonyRaw1986. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. TV on the go. com. Gradually increase the force until the. There were many cable companies that originally built the networks in the early 1990s. Options. Browse Virgin Media Virgin Media Community. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. • Using your TV remote push the Input, AV or Source button. . Just choose QuickStart when you. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Call the pre-installation and delivery team on 0800 052 1734. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Raised Rounded Profile. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Booking an engineer is easy with Virgin Media. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Options. Manage Your Account. . How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday1 ACCEPTED SOLUTION. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. CABLE - today I show you how to set up Virgin Broadband Media HUB and phone. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. It is surface clipped usually. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayI have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. Networking and WiFi. So could you please help me on this . However, I do not have any of the specified wall sockets available. . on 15-02-2022 10:03. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. The metal box in photo 3 looks like a likely contender. Get the Hub ready by connecting the wires. Plug the cables into the hub. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsChatter and natter. Being connected to the internet is one of the most important modern essentials in 20. on 12-01-2023 21:04. on 23-10-2022 13:36. New to the UK and just moved into our first home here. 3 minutes ago. Sign in . I've got 2 wall sockets that I think are likely. 1 ACCEPTED SOLUTION. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. We have the quickstart pack but sadly cannot get broadband set up and working. There’s even no BT wall socket. No, the ethernet cable is for a wired device if you have one. Account - Mobile. From there it is going into the white distribution amplifier. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I'm a Very Insightful Person, I'm here to share knowledge. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. You can also check for a loose cable as not all properties have a socket. If you're happy with this and for the charge we can make the arrangements for you 🙂. Thank you.